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Reservation Policy

  • Our occupancy policy is strict. No more than two adult guests may stay in a unit at one time. Two adults and up to two children may share a Studio and One-Bedroom unit, provided that both children are under the age of 13. Two adults and one child may share a Mini Studio, provided that the child is under the age of 13. A roll-away bed is available upon request. You must note whether you'll need a roll-away bed at the time of booking.  

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  • There's a 2-night minimum stay.​

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  • Check-in anytime after 3 PM. If you're arriving after 4 PM, please make note of it during the booking process or contact our office. You will be provided access to a lockbox containing your room key. The lockbox's entry code will be emailed to you.

 

  • Check-out time is 11 AM. There is an additional fee for late check-outs. Please contact us if you'd like to arrange for a late check-out.  

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  • At the time of booking, we collect a deposit equal to 50% of the total cost of your booking. The deposit is refundable, minus a processing fee of $20.83, upon cancellation within the time period set forth below.

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  • Our rooms do not have televisions. Upon request, we can set you up with an Amazon Echo Show 8-inch media player, which will give you access to Amazon's streaming platform along with Hulu + Live TV, with over 60 live and on-demand channels. For $8/day, the media player can be reserved at the time of booking or from our front desk during office hours.

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  • You must be an adult, at least 18 years of age or older, to book a room.​

Cleaning Policy

To minimize contact between our staff and guests, housekeeping services are limited. Provided for you - an initial supply of paper products for the kitchen and bathroom,  shampoo, conditioner, bodywash, a set of 4 bath towels, and 2 beach towels. We do  not replenish these items, so please plan accordingly. Housekeeping is not available. The cost of a mid-stay clean is $100. To schedule a  mid-stay clean, please notify our office at least 48 hours in advance.

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All bookings are subject to a departure cleaning fee. We use a professional cleaning service, and before the cleaning team even enters a room, it is ventilated for at least a day. The cost is $155.00 and is subject to change should the COVID-19 pandemic result in additional cleaning measures.

Cancellation Policy

  • If you are a no-show and fail to cancel your reservation, you will be charged for the cost your entire stay. If you cancel your reservation on the day of check-in, you will also be charged for the cost of your entire stay. 

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  • To receive a refund of your room deposit, you must cancel your reservation at least 30 days prior to your check-in date. 

 

  • For group bookings of 3 or 4 rooms, you must cancel your reservation 60 days prior to your check-in date. For large group bookings of 5 of more rooms, you must cancel your reservation 90 days prior to your check-in date.

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  • All cancellation refunds will be subject to a $20.83 credit card processing fee per room cancelled.

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Email info@napilivillagehotel.com to request a cancellation.

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