Give Us a Call
(808) 669-6228
Reservation Policy
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Our occupancy policy is strict. No more than two adult guests may stay in a unit at one time. Two adults and up to two children may share a Studio and One-Bedroom unit, provided that both children are under the age of 13. Two adults may share a Mini Studio. A roll-away bed is available upon request. You must note whether you'll need a roll-away bed at the time of booking.
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Check-in anytime after 3 PM. If you're arriving after 4 PM, please make note of it during the booking process or contact our office. You will be provided access to a lockbox containing your room key. The lockbox's entry code will be emailed to you.
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Check-out time is 11 AM. There is an additional fee for late check-outs. Please contact us if you'd like to arrange for a late check-out.
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Our rooms do not have televisions.
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You must be an adult, at least 18 years of age or older, to book a room.
Cleaning Policy
Housekeeping services are provided twice weekly. Our goal is to ensure cleanliness, comfort, and the safety of all guests while respecting their privacy and minimizing interruptions.
Provided for you: An initial supply of paper products for the kitchen and bathroom, shampoo, conditioner, bodywash, a set of 4 bath towels, and 2 beach towels. These items can be restocked at any time upon request.
Cancellation Policy
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If you are a no-show and fail to cancel your reservation, you will be charged for the cost your entire stay. If you cancel your reservation on the day of check-in, you will also be charged for the cost of your entire stay.
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To receive a refund of your room deposit, you must cancel your reservation at least 30 days prior to your check-in date.
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For large group bookings of 5 of more rooms, you must cancel your reservation 90 days prior to your check-in date.
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Stays longer than 30 nights requires a 25% room deposit. To receive a refund of your room deposit, you must cancel your reservation at least 60 days prior to your check-in date.
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All cancellation refunds will be subject to a $20.83 credit card processing fee per room cancelled.
Email info@napilivillagehotel.com to request a cancellation.