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Reservation Policy

  • Our occupancy policy is strict.  In the Studio, One-Bedroom, and Mini Studio units, no more than two adult guests may stay in a unit at one time. Two adults and up to two children may share a Studio and One-Bedroom unit, provided that both children are under the age of 13. Two adults and one child may share a Mini Studio, provided that the child is under the age of 13. A roll-away bed is available upon request. You must note whether you'll need a roll-away bed at the time of booking.  

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  • There's a 2-night minimum stay.

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  • Check-in anytime after 3 PM.  If you're arriving after 5 PM, please make note of it during the booking process or contact our office.  After-hour check-ins will be provided access to a lockbox containing your room key.  The entry code will be the last four digits of your confirmation number.

 

  • Check-out time is 11 AM.  There is an additional fee for late check-outs.  Please contact us if you'd like to arrange for a late check-out.  

  • At the time of booking, we collect a deposit equal to 25% of the total cost of your booking.  The deposit is fully refundable upon cancellation within the time period set forth below.​

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  • Our rooms do not have televisions.  Upon request, we can set you up with an Amazon Echo Show 8-inch media player, which will give you access to Amazon's streaming platform along with Hulu + Live TV, with over 60 live and on-demand channels.  For $8/day, the media player can be reserved at the time of booking or from our front desk during office hours.  ​

Cancellation Policy

To receive a full refund of your room deposit, you must cancel your reservation 5 days prior to your check-in date.  

 

For group bookings of 3 or 4 rooms, you must cancel your reservation 45 days prior to your check-in date.  For large group bookings of 5 of more rooms, you must cancel your reservation 90 days prior to your check-in date.

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Email info@napilivillagehotel.com to request a cancellation.

Extended Stays & Group Bookings

We know many of our guests consider Nāpili Village to be their home away from home.  That's why we're happy to provide a discount on extended stays!  If your booking is between 10 and 27 nights, you'll save 5% on your nightly rate for the entire length of your stay.  For stays longer than 28 nights, you'll save 10%.  The discount is automatically applied at the time of booking, with any seasonal adjustments factored in. 

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We welcome group bookings, and we can remove the lanai partitions between rooms to create a shared outdoor space for you and your fellow guests.  For bookings of multiple units, please email info@napilivillagehotel.com, and our General Manager can help to coordinate the location of your rooms. 

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